Google Calendar Troubleshooting Information

If you are having some issues with a calendar item we will need you to provide some information about the item for further investigation. 

 

1. Open Google Calendar

Please use this link to open Google Calendar on your computer. It's a link with special powers so don't go there a different way!

2. Click on the calendar item you are having issues with

3. Click on the three dots in the upper right corner

4. Click on Troubleshooting info

5. In the popup click 'Copy'

This will put the Calendar information into your clipboard.

Now go back to the email from support@sixfive.com.au - hit reply, paste this information in, and hit send.

I don't see the same options

If you do not see these same steps please ensure you:

1) Are only logged in to your browser with one Google Account 

2) use the link above to open Google Calendar (it's special you see) 

 

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Original Email Message Headers

If you receive an email that requires further investigation we will require you to provide the...

Google Chrome Profile Data

If you are having issues with Google Chrome then we may need your Chrome Profile information....

How to Screenshot (Mac)

What makes a good screenshot? Tips for a good screenshot:  Include all of your visible screen...

How to Screenshot (PC)

What makes a good screenshot? Tips for a good screenshot:  Include all of your screen If...

How to take a screenshot or record a video of your screen

We may ask you to record a video of your screen so we can see what's on your screen in order to...