Articles
Your accounts may be automatically suspend in the case of non payment. This can have significant...
Can you split my services into different billing entities?If you have several services, and manage these between several companies, we can help you manage...
Do we charge late fees / overages?Yes, we will charge you a late fee if your payment is late by 10 days from the invoice due date....
How do I change my default payment method?Changing your payment method for future invoices is straightforward. Log in to My SixFive then...
How do I change the payment method on an invoice?Changing your payment method for future invoices is straightforward. Log in to My SixFive then...
How to Add/Update a Credit Card ?Your credit card may be coming up for expiry, or you have changed to a new bank. Here is how to...
How to cancel a service?Should you no longer need a service with SixFive you can request cancellation through our portal....
I need to add other users to help manage billing and ticketsWe have two types of delegation your can add to your My SixFive. Contacts & Users. Users...
When do you invoice for a service?Invoices are generated and sent to you 28 days before their renewal date. This is to allow...
