In some cases we need to see what you are doing, and this can be provided in the form of a screen recording, however we also need to see whats happening in the background, and for this you can provide us with a HAR file.
Scary as this may seem, it's a case of finding the right buttons to press - follow this guide.
- Open an incognito window in Google Chrome File > New Incognito Window.
- Open the page you are having issues with
- Open the Developer Tools from the menu (Menu > More Tools > Developer tools), or by pressing F12 (or Fn-F12) on your keyboard.
- Click on the Network tab
- Look for a round button at the top left of the Network tab. Make sure it's red. If it's grey, click it once to start recording.
- Turn on "Preserve log".
- You can use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove unnecessary header information.
- Reproduce the issue by following the same steps you have described to us
- Once complete and the issue is replicated save the capture by right-clicking on the grid and choosing "Save as HAR with Content".
Attach this file to an email and send to support@sixfive.com.au
