Sometimes a website isn't doing what you think it should, it's not working, or you cannot see your changes. There are multiple reasons for this, but the first thing to try is refreshing your browser's memory and forcing it to get the latest updates. 

Here's how you see if this is the case, and how to fix it. 

Try a different browser

Use a different device and a different browser to see if you get a different result (or the result you expect!) e.g. Firefox / Edge if this works, then the website is working correctly, but your Chrome browser is having an issue. 

Solution 1: Hard refresh

Hit ⌘ Command + R on your keyboard simultaneously, or click the Refresh icon in the address bar. Then try again. This asks Safari to reload the page. The issue here is it will often use only what you have on your computer, and not get the fresh code, page and assets from the server. If your issue persists you will need to try Solution 2. 

Solution 2a: Full forget mode

In your Safari browser click the Safari Menu in the top toolbar then 'Clear History'

In the popup select 'all history' in the Clear dropdown, then hit the 'Clear History' button.

You will need to log back into services and the site, but this should resolve the issue for you.

Solution 2b: Full forget mode - fewer clicks solution

If you have the Develop menu enabled you can also do this in fewer clicks Develop > Empty Caches. 

Or a shortcut on your keyboard of ⌘ Command + ⌥ Option + E 

Solution 3: Professional help

If the above does not fix it, then there is an issue elsewhere and you will need to reach out to us to help you resolve it. The best way to be able to explain what is happening is through screenshots and screen recordings. Always rule out your computer and browser first (Step 1), and try the cache clearing route next (Step 2) then when you ask for help that person will be able to skip these two scenarios and be able to help you faster.